Make it painless to send self-pay invoices and reminders through our secure portal
This service is accessed from the Billing tab. Click Insurer Feedback and then Collection Service to open the dashboard. You’ll see three tabs:
- Maintain Collection Messages
- Unmatched Remittances
- View Invoices
The Maintain Collection Messages and Unmatched Remittances tabs are only used if you’re a hospital, practice or clinic using our Shortfall Collection Service. This isn’t available to single practitioners at the moment.
This is the section that shows you the status of the invoices that have been sent to patientzone. You can also perform additional tasks from this section, such as pausing and restarting reminders. See what you can do here.