Insurers

Are you speaking the same language as your healthcare providers?

Our solutions ensure there is complete transparency, enabling automation. So get on with what you do best – looking after your members. We simplify the little things that make a big difference. Preventing inaccurate invoices hitting your system. Avoiding the need for people to contact you. Saving everyone time and money.

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Accurate information

Let's take care of the laborious admin and free up your teams to enhance your reputation for fast, efficient processes, secure communication and speedy payment. Without access to transparent and accurate data – businesses and patients all suffer. We want to help you work harmoniously and share meaningful, real-time information.

Are phone calls about patient membership details taking up too much time? Eliminate this manual information channel. Now providers can automatically cross reference their patients with your database hosted by us – getting it right for invoicing first time.

We want to help you eliminate laborious and manual tasks – and we achieve it with our game-changing solution to pre-authorisation. We think outside the box so providers can put a tick in it. You can now quickly and securely validate and verify patients for treatments easily.

The Clearing Service automates your manual time consuming and repetitive tasks of checking invoices. All bills submitted are validated against your unique criteria to ensure the invoice contains the necessary information for assessment.

Our solutions keep out any invalid invoices from your bill processing system. And the news gets better. We can supercharge our Clearing Service just for you. Whether that’s combined procedure codes or tariff based validation. You choose the invoice data to be automatically checked by our system.

You can use The PPR as a one-stop shop to recognise practitioners with a profile - saving time and duplication for both parties. The practitioner simply fills in the registration form selecting the insurers they want to work with. Giving you access to all the data necessary to complete the recognition process.

It's not enough to just to define the standards – codes have to be used correctly to be effective and useful to providers and insurers alike. Our successful development and introduction of our coding solution translates between different sets of clinical codes used for billing and eligibility checks.

There is an alignment between Aviva and Healthcode because we both want to oil the wheels within our sector to increase efficiency, reduce costs and enhance the patient journey.

Aviva

Protecting your data

We take protecting personal data very seriously. In fact, our system infrastructure is designed to minimise any impact from system failures. And we're proud of the steps we take to achieve this. We offer total peace of mind for you with our dedication to best industry practice for data protection.

Access to your account for authorised team members is controlled by login ID and password. They can recognise practitioners with confidence by viewing the necessary data - no need for unsecure email to and fro.

Regular email is insecure. It should never be used to send identifiable patient information. But we have a solution. Our encrypted Secure Messaging and file sharing services (healthDrive) enable you to receive and send sensitive and confidential information. Communicate within our global directory of practitioners and hospitals without compromising patient privacy. Great news for those aged debt queries.

Our data is stored on our UK-based computing platform with full end-to-end encryption. Access is controlled with an industry-standard authentication-authorisation solution. We're ISO 27001 certified as well as holders of the government backed Cyber Essentials (CE) Certification. This ensures the information stored and shared is in line with the best practice recommendations of the Information Commissioner’s Office (ICO).

Customer stories

Invoicing insurers and self-payers is a breeze with ePractice according to Ana Coleman, practice manager at Oxford Musculoskeletal Radiology (OMR). Find out why Ana has been so impressed by the features of ePractice Lite and our ‘super-helpful team.

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Ana Coleman,

Practice manager at Oxford Musculoskeletal Radiology (OMR)

The largest independent hospital in Kent, KIMS Hospital, has been using the Secure Messaging service for the past eight years. Business Finance Manager, Neil Brown, explains why it’s critical to delivering a high-quality service for patients.

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Neil Brown

Business Finance Manager

Invoicing through ePractice guarantees results says Pete Crutchley, the boss of Medical Healthcare Management (MHM). Find out how Pete has used ePractice to create a thriving business for himself – and his clients.

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Pete Crutchley,

Medical Healthcare Management

Every day is a school day at the Healthcode Academy. Private practice PA Charlie Russell, tells us how our free online tutorials really opened her eyes to the wealth of useful features. Find out how this seasoned user is putting her new knowledge into practice.

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Charlie Russell,

PA - General Surgeon, Mr Neil Russell

It’s like having an extra pair of hands. Find out how our Shortfall Collection Service in partnership with patientzone, made light work of the credit control and collection process for The London Clinic.

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Denise Turner

Head of Billing and Credit

Learn more about how we can help insurers

We know that there is a huge range of solutions on offer to help your business. Our friendly team are on hand waiting to help you choose the perfect ones for you.

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