Collection Service
With easy and secure ways to pay, it couldn't be simpler
Two great solutions to automate payment collection. Anyone using a third-party system can benefit from the Self-pay Collection Service by sending electronic invoices to patients using the Clearing Service. The Shortfall Collection Service, for hospitals and practices, automatically identifies and notifies your patients of any outstanding amounts – so they know as soon as you do.
Better together
Alongside our partners – patientzone – our industry leading technology allows you to automate your patient payment process. Send invoices to your patients electronically - just like you do to the insurers. Not only that. You can also send reminders and your patient has a simple and secure way to make payment online.
But it isn't just about those self-pay invoices. Determining shortfall liability can be tricky, so we've made that once tedious process a dream. No more wading through remittance messages. Our coding know-how identifies exactly what parts of the shortfall the patient is responsible for and they'll be sent an invoice and explanation. By easily identifying and collecting insurer patient shortfalls, you'll be able to use valuable resources elsewhere.
Save hours on manual processes
We automate every aspect to free up your time and release you from the painful manual process. Creating and sending invoices and documentation. Identifying shortfalls. Determining liability. Sending reminders. Speeding up payments. We’ve got you covered.
Easy, quick and seamless payment options
patientzone will email, text or send an invoice and a collection letter to patients on your behalf. With a click on a link they pay easily through their secure payment platform. They send up to three reminders to help you receive timely payment too.
Your private translator
Understanding all of the different shortfall messages is like learning a new language. Each insurer is different and has their own nuances. We've created our translation tools to de-code insurer remittance messages so you don’t have to.
It’s been like having an extra pair of hands. The key benefit has been timeliness. As soon as the payment was shortfalled, the patient was automatically contacted and that was quicker than in the previous manual system because we didn’t have the capacity. It’s been like having an extra pair of hands. And for the first time we were able to give patients the option to pay online and not have to worry about calling us to pay by credit card or arranging a bank transfer. I’d recommend the service to other hospitals.
Denise Turner, The London Clinic