Prescribing
Where do I access Prescribing?
It’s built into your ePractice practice management software so your workflows are seamless, or you can access Prescribing as a free standalone solution through your Healthcode Account.
I can’t remember my login details
If you have a unique email associated with your Healthcode Account, click Reset password on the login page or use the following link. After entering your email address click Reset Password and you’ll shortly receive an email with a verification link. Just follow the instructions. If you need some help, please contact our Customer Services team.
How do I register as a prescriber?
It only takes a few minutes as the system guides you through the three simple steps:
- Pop in your details – name, home address, email and phone number
- Add your registration info, like your GMC number
- Verify your ID using your credentials, such as a UK driving licence or passport. The system uses facial recognition to approve your digital signature – super quick and secure
That’s it, you’re all set to start prescribing digitally.
Everything’s encrypted and complies with industry standards, so it’s both secure and fully compliant. If you run into any issues, just get in touch — we’re happy to help.
What credentials do I need to register?
You’ll just need your GMC registration number and a government-issued ID like your UK driving licence or passport. We’re always happy to lend a hand if you need it.
Do I have to pay to use Prescribing?
Unlike some systems that charge per prescription, it’s free for you to issue scripts.
How do I issue a prescription?
Just click to email the prescription directly to your patient. They’ll use the link in the email to place their order and confirm the secure and hassle-free delivery.
Need to hand a prescription directly to the patient?
No problem – you can print it off instead of sending it electronically. The patient can then take it to any pharmacy and pay there, just like the old days.
Some of my patients are self-funded, can I prescribe for them?
Yes – Prescribing can be used for patients who are self-funded.
Can I search for and prescribe branded meds?
You bet – just search and select the brand you need. It’s quick, easy and gives you and your patients more choice.
Are controlled drugs supported?
Schedule 2 and 3 medicines are currently not available.
Will the system let me know if meds are out of stock?
Yes – if the pack you’ve chosen isn’t available no worries – it won’t let you confirm the prescription and will instantly suggest an alternative. That way, you can keep things running smoothly without any hassle.
I want to create a go-to list of my favourite, most used meds
It’s easy to set up your personalised practice formulary based on your prescribing preferences, speeding things up and giving you what you need at your fingertips. You can also choose whether to search across all meds or just those in your formulary.
Can I edit or change a signed prescription?
It’s all about keeping things safe and compliant but there is some wiggle room to make changes or cancel it if the pharmacy hasn’t processed it yet. Once it’s been dispensed, it’s locked in and you’ll need to issue a new prescription if anything needs changing.
How about repeat prescriptions?
You can effortlessly set up repeat prescriptions instead of rewriting the same thing every appointment.
How do I track prescriptions?
All your prescriptions are displayed in one list so you can see what’s been prescribed, check the status and review everything easily.
Are there prescription tracking updates for patients?
Yes. Patients receive their prescription and tracking updates via email, keeping them informed every step of the way. Plus, for added convenience, if they create a patientzone account when they check-out, they can see their tracking in near real-time.
I want to remind patients to reorder their meds
You can switch on email reminders – just set how many you’d like to send and when. It’s a simple way to help patients stay on track with their treatment and reduce last-minute requests.
How do I resend a previously sent prescription to my patient?
Here’s how you do it:
- Find the prescription in the patient record
- Check the status. If it’s already been dispensed, you’ll need to create a new one
- Resend it. If it’s still valid, click the button to send it to the patient’s pharmacy or directly to them
What about delivery?
We’ve teamed up with Pharmacy2U, the UK’s largest online pharmacy, to offer tracked delivery via Royal Mail. For answers to your questions about delivery, just check out its website www.pharmacy2u.co.uk/help-and-support
Are electronic prescriptions legally compliant?
In the UK, electronic prescriptions are legal under the Human Medicines Regulations 2012. They need to have an advanced electronic signature that confirms who the prescriber is and keeps everything secure. Good news – our system includes that signature as part of the process, so you’re all set on the compliance front without any extra steps.
I occasionally work outside of the UK, can I still login to prescribing?
Yes, if you occasionally work abroad you can still access the system. It’s intended for patients receiving care within the UK, and meds are UK delivery, so you should ensure that all prescribing activity remains compliant with UK regulations and guidance.
Is patient data safe?
Absolutely. All patient info is protected with encryption, secure servers and strict access controls. It’s all fully GDPR-compliant, so data stays confidential and protected. Read more about our data security.
