We’ve made it easier for you to access your Healthcode products and services
Our online solutions are there to make your lives easier – from managing admin tasks like submitting an invoice to obtaining insurer pre-authorisation for treatment.
But we know that accessing our services hasn’t been as quick and user-friendly as we’d like – especially if you have multiple practice sites or represent several practices with their own unique User IDs and passwords.
We’re making several improvements, starting with a simple and more flexible login process. All your products and services under one roof, available from your Healthcode Account. Use your email to log in – rather than entering a lengthy User ID. Being ‘locked out’ from your account – now a thing of the past.
What do I need to do?
If you haven’t logged in recently, simply follow these steps.
- Log in with your current User ID and password. If you have more than one User ID, you can use any of these to get started. You shouldn’t share a User ID or use one that’s been passed on to you. Don’t have your own? Request one here.
- Enter your email address if this isn’t already displayed. The email linked to your Healthcode Account must be unique to you and not one shared with other users. We also don’t recommend using generic business email addresses, such as info@ as this is less secure.
- Look out for an email with a verification link to confirm your unique email address.
- Your Healthcode Account is live – use it to access your products and services and change your password.
What if I have more than one account?
With your Healthcode Account, you can link additional User IDs so everything’s in one place.
After you’ve logged in, click the link in the bottom left of the landing page and follow the instructions. Don’t worry – the data on the sites won’t be merged, only your User IDs and passwords. Once you’ve linked the additional User IDs you can’t use them anymore. You’ll now be able to select the account you want to work on from your products and services dashboard.
With your Healthcode Account, you no longer need to use your User ID to access our services. We won’t ask you to change your password every 90 days either. Instead, simply reset it whenever you want from your Healthcode Account, without the need to contact us.
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To learn more about the Healthcode Account see our FAQs in Help and Support.
If you need further help, contact our Customer Services team.
