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Healthcode Academy

The Healthcode Academy is run by our friendly and knowledgeable Service Delivery Associates. They offer practical and relevant modular tutorials about our products highlighting the wealth of useful features and help you to use them with confidence. Each free online session uses your own data for real-time examples and lasts between 30-60 minutes. Don’t have the time? Take a look at our bite-sized modules instead.

Hands-on learning

We make your training familiar and relevant based on your product. Use your own data. Hands-on learning will leave you feeling happy and confident about improving your working practices.

Convenient

Get the support you need, when you need it. Easily find a convenient slot and book your training online. Don't have time for our full sessions? We've thought of that - try our handy bite-size options instead.

Bespoke training

Empower yourself with knowledge to use our solutions to their full potential. Get the best return on your investment. Our personalised 1-2-1 training will ensure that you learn at the speed that works for you.

ePractice modules | Electronic billing & collection

Settings & Configuration

Improve your ePractice experience - understand all the settings available and make it yours. From custom invoice numbering to setting up a pricing matrix. This tutorial will enable you to navigate the settings and configuration screens with ease. Duration 30 minutes
Find out more about Settings & Configuration

Billing

Create and send electronic invoices with confidence. Review your options and learn how to use our handy shortcuts. Using your own data learn how the auto-population tool works, check membership numbers, view the status of your submitted invoices and create tasks and reminders. Duration 60 minutes
Find out more about billing

Payments

Manage your cash flow with confidence. Using ePractice Lite or Pro? This one's for you. We'll walk you through the options to manage payments, reallocations and other transactions. Take charge of outstanding debt. Learn more about using payment tracking, bulk payments, remittances and credit control. Duration 45 minutes.
Find out more about payments

ePractice modules | Patient & diary management

Adding patients & viewing the database

Add new people to your practice database with ease. All the important information you need about your patients at your fingertips. From their first name to their insurer and everything in between. Duration 15 minutes.
Find out more about Adding patients and viewing the database

Managing contacts

Think of the contacts section of ePractice as your electronic address book. Manage your address list – discover how to create and view your contacts and link these to specific patients. Organisations. GPs. Other practitioners. People. Duration 20 minutes.
Find out more about Managing contacts

Diary & appointment scheduling

Keeping diaries up to date ensures the smooth running of your practice. Make tracking and managing your appointments simple. Duration 30 minutes.
Find out more about Diary and appointment scheduling

ePractice modules | Communication

Secure Messaging

Whilst sending an email is easy, it isn’t secure. We’ll show you how to use our solution that’s as simple, fast and efficient – but with all the protection you need. Duration 20 minutes.
Find out more about Secure messaging

ePractice modules | Bite-size

Billing & collection

We’ve broken down these popular modules into smaller units – perfect for fitting into those spare few minutes you may have. Also great if you just want to discover more about a specific area.
Find out more about billing and collection bite-size

VEDA modules

Remittances

Use electronic remittances and have the important insurer settlement information at your fingertips. Ready when you are. Duration 30 minutes
Find out more about remittances

Secure Messaging

Whilst sending an email is easy, it isn’t secure. We’ll show you how to use our solution that’s as simple, fast and efficient – but with all the protection you need. Duration 20 minutes
Find out more about secure messaging

The PPR modules

PPR onboarding

The first thing you need to do is set up your profile. If you already have an ePractice site then Module 2 will be best for you. Not subscribed to ePractice? Don’t worry. Module 1 will take you through completing the registration form. Duration 45 minutes
Find out more about PPR onboarding

Updating your profile

If you already have a PPR profile you need to maintain it to ensure the latest information is available to the insurers and hospitals you work with. The key objective of this tutorial is to add, edit and update the 12 sections of your profile. Duration 30 minutes
Find out more about Updating your profile

Integration for software developers

2

Are you looking to integrate with our solutions? As a software developer you want to provide your customers access to the best solutions. And we help you do just that.

Learn more about integration for software developers

Contact support

Raise a query

If you've got a problem or have a question for our Customer Services, Coding or Registrations teams about any of our products or services, then raise your query here. Leave it with us and we’ll investigate.

Chat

Send us an instant message by clicking our chatbot, Harley, at the bottom right of the page. One of our Customer Services team will get back to you.

Give us a call

If time is of the essence, pick up the phone and speak to our friendly Customer Service team. 0330 900 4900