Changes to our subscription fees
FAQs | Clearing Service
Millions of invoices go through the Clearing Service every year – getting them to the right people quickly, efficiently and securely. In other words, we give you peace of mind. There’s no other way to access all the insurers at the same time – a single click from your system (whether you use ePractice or another Practice Management System) will send all your electronic invoices through for validation. Here are your alternatives:
Send it by email – is it secure? If there’s a breach and your email is intercepted you could be in trouble with the Information Commissioner’s Office. Even if you use an encrypted email service can the insurer open it? How long will it take for someone to open that email and review the invoice? How long will it take the insurer to let you know if your invoice doesn’t meet their requirements?
Send it by post – will it get there? The quickest will be the next day and this can only be “guaranteed” by paying for an additional service. The cost of a normal second-class stamp is currently 75p for a standard letter and for first class it’s £1.25. It’s also difficult to know how much mail is lost in the system. Why wait weeks before realising that the insurer hasn’t received your invoice? Once the letter gets there, how long will it take for someone to open your envelope and review the contents? How long will it take the insurer to let you know if your invoice doesn’t meet their requirements?
Use the insurer portal (if available) – you know this is probably secure and that it’s got there, but how long does it take the insurer to access the uploaded invoices? How do you know when they’ve reviewed it to see if it meets their requirements? You need to spend time re-entering the details into the portal – you can’t submit the invoice automatically from your Practice Management System – so you’ll need to factor in how much time this double-entry will cost you.
* Payee provider: A practitioner or practice/clinic that is recognised by an insurer for electronic invoicing and receives payment directly from them. A practice/clinic can have more than one payee provider. A single payee provider can have multiple fee earners**
** Fee earner: A practitioner who is recognised as overseeing the treatment provided but does not necessarily receive payment directly from the insurers. Multiple fee earners can be associated to a single payee provider.
FAQs | ePractice
From the beginning of April 2024 we're increasing our fees for Lite and Pro. It's never easy making changes but we want to continue providing you with an improved solution - the updated Appointments section being the first of many.
As part of our Transformation Programme we’ve upgraded our infrastructure to make it more secure, flexible and stable and, with Appointments, we've already started improving the usability and user experience.