Changes to our subscription fees

FAQs | Clearing Service

1 April 2024.

The new subscription rate of £7.99 per month will be charged from your renewal date on or after 1 April. The transaction charges are paid in arrears so any invoices successfully submitted before 1 April will be at the old invoice value band rate and those submitted after will use the new rates.

You’re not – you’re paying to have your invoices checked against the insurers’ validation criteria and, if they pass, get them straight into the payment cycle within a few hours of submission. No other method can do that for you. We believe that our service continues to provide value for money.

That depends on how many invoices you submit a month. Of course, there’ll be some who do very little insured work but other factors also need to be considered.

Millions of invoices go through the Clearing Service every year – getting them to the right people quickly, efficiently and securely. In other words, we give you peace of mind. There’s no other way to access all the insurers at the same time – a single click from your system (whether you use ePractice or another Practice Management System) will send all your electronic invoices through for validation. Here are your alternatives:

Send it by email – is it secure? If there’s a breach and your email is intercepted you could be in trouble with the Information Commissioner’s Office. Even if you use an encrypted email service can the insurer open it? How long will it take for someone to open that email and review the invoice? How long will it take the insurer to let you know if your invoice doesn’t meet their requirements?

Send it by post – will it get there? The quickest will be the next day and this can only be “guaranteed” by paying for an additional service. The cost of a normal second-class stamp is currently 75p for a standard letter and for first class it’s £1.25. It’s also difficult to know how much mail is lost in the system. Why wait weeks before realising that the insurer hasn’t received your invoice? Once the letter gets there, how long will it take for someone to open your envelope and review the contents? How long will it take the insurer to let you know if your invoice doesn’t meet their requirements?

Use the insurer portal (if available) – you know this is probably secure and that it’s got there, but how long does it take the insurer to access the uploaded invoices? How do you know when they’ve reviewed it to see if it meets their requirements? You need to spend time re-entering the details into the portal – you can’t submit the invoice automatically from your Practice Management System – so you’ll need to factor in how much time this double-entry will cost you.

We’ve also reviewed what they’ll pay for this service from April.

Absolutely not. None of our shareholders receive dividends or any other financial gain. Our aim is to improve the products and services we currently offer you and also create new ones that will make your life as part of the UK private healthcare sector easier. We know you want that too. Fees from your subscription go into making that a reality.

As every business does, we’ll be reviewing them each year.

* Payee provider: A practitioner or practice/clinic that is recognised by an insurer for electronic invoicing and receives payment directly from them. A practice/clinic can have more than one payee provider. A single payee provider can have multiple fee earners**

** Fee earner: A practitioner who is recognised as overseeing the treatment provided but does not necessarily receive payment directly from the insurers. Multiple fee earners can be associated to a single payee provider.

FAQs | ePractice

From the beginning of April 2024 we're increasing our fees for Lite and Pro. It's never easy making changes but we want to continue providing you with an improved solution - the updated Appointments section being the first of many.

1 April 2024.

For single practitioners Lite will be £26.99 and Pro will be £44.99 per month + VAT. As the charges for practices and clinics are based on usage, click here to see the new rates.

Simply check your last invoice.

The new subscription rates will only be charged from your renewal date on or after 1 April.

We're committed to keeping ePractice a cost effective solution for your practice - remember we charge per practitioner not user, so you can share the benefits with as many people as required. All without any increase to your monthly charge.

As part of our Transformation Programme we’ve upgraded our infrastructure to make it more secure, flexible and stable and, with Appointments, we've already started improving the usability and user experience.

As every business does, we’ll be reviewing them each year.