Healthcode and patientzone have created a solution to automate the manual process of identifying and collecting insurer patient shortfalls
Increased cash flow
Patients receive quicker notification of shortfalls thereby encouraging swift payment.
Industry Standard Shortfall Codes (ISSCs)
Healthcode’s classification of codes and associated descriptions enable the integrated mapping of multiple insurer shortfall messages from electronic remittances to a single set of codes.
Easy identification of patient shortfalls
Incoming remittances go through additional processing to determine whether a shortfall exists and, if so, whether it contains a patient liability.
Secure online payment options
Patients can pay by credit or debit card via patientzone's secure portal.
Enables efficiency and reduces manual tasks
Frees up admin staff from the manual processes relating to shortfall notifications.
Distribution of shortfall notifications with reminders
patientzone will email, text or send an invoice and collection letter to the patient. Up to three reminders can be scheduled at intervals determined by the facility.