New UK-based infrastructure supports Healthcode’s business-critical data processing services
Online application software provider for the private healthcare industry, Healthcode, has implemented a resilient, scalable and secure hosting platform from Claranet. The managed services provider’s enhanced solution ensures Healthcode’s customer data is protected to the highest standards and includes disaster recovery capabilities.
Healthcode’s core business is electronic billing, and the company is the official medical bill clearing-house for the private healthcare sector in the UK. Its services and applications are critical to the functioning of private hospitals, insurers, consultants and practices, who entrust them with extremely confidential, personal and commercially sensitive data. To meet its commitment to service delivery and data protection, Healthcode turned to Claranet to design and implement a robust and resilient managed hosting solution.
Peter Connor, Managing Director at Healthcode explained: “A huge volume of data goes through our systems – on average, we process and clear 18,000 bills from providers to insurers every day, a number we expect to increase rapidly. We also process over 600,000 clinical records annually for private hospitals so they can meet their new obligation to report information for quality and outcomes statistics. Given the critical nature of our work, our customers expect us to be operational at all times to support their businesses and to meet the highest security standards.
“As we handle such high volumes of personally identifiable information, Healthcode operates our systems to ISO27001 standards. We wanted Claranet to supply us with a dedicated private infrastructure which met the stringent compliance criteria.
Based on our five year relationship with Claranet, we had every confidence they could provide clear, actionable advice and guidance as we enhanced our data hosting services. Our new platform is more resilient and robust against data breaches with an in-built disaster recovery system so we can offer a truly secure service to the private health sector. Data sovereignty is a key issue in the sector we operate in, and as Claranet operates only in-country data centres, they are able to offer the assurances on data location we – and by extension, our customers – need. We’ve been completely satisfied with our partnership with Claranet and are really pleased with how their services consistently safeguard the delivery of our applications.”
Healthcode’s strengthened managed hosting platform from Claranet enables the company to meet security challenges head on, featuring enterprise grade disaster recovery and data protection measures with 24/7 support from the managed services provider. In addition, Healthcode take a number of other key services from Claranet including internet connectivity, Web Acceleration and DoS Protection, Hosted Desktop and email services. Being flexible and scalable, it is now much easier for Healthcode to provide services which are effective and tailored for each customer.
Michel Robert, UK Managing Director for Claranet concluded: “With any hosting platform we supply and manage for a client, we recognise their ability to serve their customers relies upon the strength of the infrastructure we provide. We take this responsibility very seriously, especially in regard to the security of our customers’ data. We look forward to continuing our great relationship with Healthcode as its business maintains its growth in the healthcare sector.”