- Electronic billing made easier for specialists
- New Customer Services
- New Product Manager
Electronic billing made easier for Specialists
The move follows lobbying of insurers by Healthcode to bring in line the information required on an electronic bill with the information required for traditional paper bills. The mandatory requirement for many items of information, for example when a patient first became aware of their symptoms or when a patient visited their GP, has now been dropped.
Alongside these changes Healthcode has simplified the data entry screen on ePractice biller. The new, improved screen will save you time and further enhances the benefits to you and your practice of electronic billing. The new screens will be available from Sunday, 29th June.
The changes on the screen are very simple and should be self-explanatory. If you need further guidance there are some notes on the Settings Help and Assistance screen for ePractice biller users. Account Managers will be in touch with hospital providers in due course.
We are confident that the difficulties some of you may have experienced in the past have now been removed. If you would like to re-activate your account so that you can benefit from these improvements we would be delighted to welcome you back. Please contact our Customer Services team or your account manager for further information.
New Customer Services
We have renamed the Helpdesk team to Customer Services to reflect and bring in line the services we offer our Customers. This is more consistent with the nature of the role we undertake. Our Customer Service Team members are:
· Jess Donelan
· Lauren Molesworth
· Ravinder Brar
· Robyn Watts
New Product Manager
The Customer Service team is lead by Susan Laney who joins us from Standard Life Healthcare where she managed some of their larger Customer Services Teams. She is responsible for delivering Customer Service Excellence and ensuring we meet your expectations.