Help Healthcode to help you

Published: Tuesday, 22 March 2022 13:58

Alex Mayers, Customer Services

Healthcode’s friendly customer service team are always happy to help if you have any technical queries and we aim to resolve issues quickly so you can get back to work.

However, to ensure the security of our customers we can only help if the person calling in has the correct ID and contact details. Sharing or ‘inheriting’ someone else’s credentials may seem like a harmless shortcut so you can get on with the task in hand but it could become a cause of frustration if you need to call customer services and your details don’t match those on our system.

At this point, we would have to carry out security checks and set up a new ID so you can carry on using Healthcode’s products and services and of course, we won’t be able to answer your query until this happens.

Help us help you

We want all our customers to benefit from an efficient and responsive service from Healthcode so here is how you can help: