Wednesday, March 10, 2010
Support
Healthcode provides comprehensive support services to meet the unique needs of our customers. Our dedicated and professional customer service desk offer friendly first line help advice and support for system queries, requests and faults via e-mail or the telephone. All calls are logged and tracked to completion with constant customer update.
A team of 2nd & 3rd line technical staff support the system and infrastructure, including full data back-up and disaster recovery processes.
We also provide a secure online 24/7 error log system, to ensure quality service is delivered to our customers. Log errors are monitored and tracked to resolution.
Customer Service desk:
8:00am-6:00pm GMT (Monday - Friday) - except Public Holidays
Tel : 01784 263150
Email: custserv@healthcode.co.uk
"They have always been polite, courteous and professional, and even more importantly
have always been able to fix the problem first time. I have never come across this level of expertise
before and it is a huge credit to the individuals involved and to your organisation."
Mr Richard M. Adamson
Consultant Otolaryngologist
Support Actions
Click on the above link to request user login details for additional users for your site.
Please login to the system to log a fault or contact Customer Services directly.