Support

Healthcode provides comprehensive support services to meet the unique needs of our customers. Our dedicated and professional Customer Service desk offer friendly first line help advice and support for system queries, requests and faults via e-mail or the telephone. All calls are logged and tracked to completion with constant customer update.

A team of 2nd and 3rd line technical staff support the system and infrastructure, including full data back-up and disaster recovery processes.

We also provide a secure online 24/7 error log system, to ensure quality service is delivered to our customers. Log errors are monitored and tracked to resolution.

Email: custserv@healthcode.co.uk

Tel:     01784 263 150

"They have always been polite, courteous and professional, and even more importantly have always been able to fix the problem first time. I have never come across this level of expertise before and it is a huge credit to the individuals involved and to your organisation."