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Membership EnquiryBoosting growth through Healthcode
Medical secretaries know better than anyone the hard work that goes into running an efficient private medical practice. John Morgan, Accounts Director of the Jenny Morgan Secretariat, is no exception. Starting in 2000 with only 6 clients, today the firm Mr Morgan runs with his wife Jenny manages the affairs of 16 specialists. So how did the firm get to where it is today without a huge increase in overheads? Mr Morgan believes that a major factor in the firm's success is the support provided by Healthcode's web-based management solutions.
To boost capacity, Mr Morgan knew that he needed an integrated practice management system. "When we started out I was able to devise my own systems for invoicing, correspondence and so on" he says. "But we grew to the extent that an integrated system that managed all the administrative tasks we carry out was the only way forward."
Healthcode's ePractice manager system allows Mr Morgan to generate and print standard letters, receipts, invoices and statements; batch print documents; enter bulk payments; enter patient alerts and notes and set up and manage patient identifiers.
Electronic billing comes as part of the package, saving Mr Morgan a huge amount of time and expense. "We use electronic billing for roughly 60 per cent of our invoices and the Healthcode system streamlines everything for us" he says. "All we have to do is enter a few details and then submit the bill directly to the insurer through the secure network. Payments are made much more quickly as a result which is good for cash-flow."
Mr Morgan also uses the system to invoice selfpaying patients, finding the system straightforward and easy to use. He uses the reporting facilities for month-end and to track invoices and payments, with the aged debtors listed by payor particularly useful when chasing insurers for money.
Mr Morgan concludes: "We have built our business based on the simple principle of delivering excellent service. The innovative management solutions Healthcode provides has allowed us to maintain these high standards while giving us the capacity we need for future growth."